Performance-based resumes
The following excerpts are for guidance and assistance when preparing your resume or changing its structure. We include sample resumes for a sales manager and an administration assistant.
You will find that the responsibilities and accomplishments are briefly stated but they are specific and measurable. They start with action verbs. Also, each resume is easy to read and generates immediate interest for action from the hiring authority.
Business Mind offers a Resume Writing Service at a fee. We offer competitive rates on professional, management, marketing and sales oriented resumes. We are not just resume writers. You can gain immediate benefit from our recruiting and management experience. Each resume is treated as a unique marketing document; hence, you will need to go through an interview with us as if you were applying for a position. Only then, we can be confident that we offer you the best service.
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Nick Citizen
128 Victoria Road
Drummoyne, NSW 2020
Phone:xxxxxxxxxx
Email:xxxxxxxxxx
I am an energetic, dynamic, successful sales manager with more than 10 years experience in sales, marketing and management of people and resources.
Ideally, I would like to use my extensive sales, sales management, marketing and IT skills to lead the promotion and sale of products and services in a medium/large sized IT or telecommunications organization. I can relocate or move overseas.
More than 10 years of proven accomplishments in achieving and exceeding financial targets, opening new and profitable product/services markets, with strengths in creating and implementing sales and marketing strategies and building sales teams. Also, I have demonstrable abilities in cooperating with colleagues to launch new products and services. My excellent communication skills have on more than one occasion helped my company build strategic relationships.
August 2000-present
Senior Sales Manager - Universe Computer Services
As a Sales Manager for Universe Computer Services, I was accountable for the recruitment and training of sales executives, the development of growth plans of all sales staff, the timely evaluation of sales performance, the establishment of new sales territories and the launching of new and innovative customer loyalty programmes.
Major responsibilities
- Recruited, managed and grew the company's indirect sales force. This team was responsible for 60% of the company's turnover, valued at $20m this year, an increase of 20% over last year's figures.
- Established new company operations in South East Asia . We have now two people in our office in Singapore. Estimated turnover of $2m per annum.
- Implemented sales staff training and retention programmes. These programmes have saved the company $200k per annum in sales staff recruiting costs.
- In cooperation with marketing, launched new products and services. Please, see major accomplishments for more details.
- Prepared and executed business, marketing and sales plans for the whole company.
- Successfully managed a budget of $7m per annum.
Major accomplishments
I successfully launched The Universe Customer Relationship software solution to the state government. Within 6 months we generated $2million worth of business and still have $6 million business in the pipeline for the next 12 months.
I recruited and trained, on a new software relationship management system, 4 sales executives in the record time of 4 weeks. These new staff members are now accounting for 30% of our annual turnover of sales in this state alone.
Identified key duplicate functions in the telesales and field sales. In cooperation with the marketing department, I merged these functions into one operation, saving the company $500000 per annum. This task was completed in 6 months.
Was promoted from Sales Manager to Senior Sales Manager in January this year.
July 1997-August 2000
Marketing Manager with IT and T
As a Marketing Manager for IT and T, I directed the marketing efforts to promote new products and services, established new channels of distribution, launched a new PR and media strategy, initiated and executed marketing events throught Australia, the Pacific and USA and organised annual sales events. In addition, I recruited and grew a team of 2 product managers, a graphics artist and a PR consultant.
Major responsibilities
- Evaluated all major relationships and developed a yearly plan to meet the company's strategic relationships with our key partners. The plan included key deliverables that were tied to the company's sales and marketing objectives.
- Developed aggressive marketing events for all IT and T divisions. These events were within strict budgetary guidelines. A follow up process quantified the success of each event.
- Developed and managed annual sales promotions programmes according to advertising budgets.
- Led the effort to establish and maintain a consistent company image through uniform use of marketing materials across all divisions and the introduction and upkeep a new web site.
- Recruited and grew own staff, including a yearly development plan for each team member.
- At the end of each calendar month, presented to senior management status of marketing events, sales programmes, PR and the status of staff development.
Major accomplishments
- Within 4 months from start, I developed 2 new key business partnerships for our flagship product, IT and IT CRM. These partnerships are now responsible for a 5fold increase in our sales of this key product.
- Initiated and led the launch of the company's travel show in the US . It took us 3 months of intense preparations and one month of presentations. The result was that 3 major American organizations bought our new leading edge internet solution. Orders estimated to be to the value of $10m.
- Launched new marketing campaign for our new handheld computer. This campaign ran simultaneously on the print, radio, television and internet media. Within 6 months we were able to brand our solution to the larger community.
- We are now the preferred supplier of handheld computers to the big 4 consulting firms. Estimated sales to the value of $6m dollars per annum. Our campaign was voted the best campaign in 1999 by the Marketing Magazine.
Education
- Master in Business Communication (with honors) – Sydney University
- B.S. in Marketing (4 distinctions) – Macquarie University
Professional Awards
- Winner of the Best Marketing Concept Award - Marketing Magazine 1999
- Was awarded “Sales Manager of the Year” with a trip to Honolulu for my staff
- and myself
- Member of the Sales Institute of Australia
- Member of the Computer Society
Referees: on request
Jessica Thomason
130 Victoria Road
Ryde, NSW 2020
Phone:xxxxxxxxxx
Email:xxxxxxxxxx
I am a highly motivated individual, with strong work ethic and excellent communication skills, both oral and written. With 4 years of office administration and customer service experience in the travel and retail industries, I am now ready to seek a similar position in an IT or Finance Company where my skills can be fully utilized.
Four years of diverse administrative and customer service experience in the demanding travel and retail industries. I am fluent in several languages including French and Japanese and computer literate, particularly in Word, Excel and PowerPoint. I have excellent team skills and the ability to multitask.
May 2000-present
Office Clerk – Remote Holidays
Remote Holidays provides tours to remote parts of the world. The managing director of the company is also the senior leader of each travel group.
Major responsibilities
- Manage the office and administer the day to day operations including mail delivery, couriers, customer enquiries, office supplies, banking, petty cash, invoicing and accounts reconciliation.
- Type sales proposals on Word for windows to attract tour participants. Typing speed 80 wpm.
- Arrange travel and accommodation for the tour guides, including negotiating best prices from the local hotels. Also, arrange for visas for all tour participants.
- Help management to produce and distribute marketing materials necessary to attract new business.
- In cooperation with the web site developer, help maintain current web site's marketing information. On a monthly basis, update information on templates prepared by the web site developer.
- Perform other duties as necessary, including kitchen, supervision of office cleaning, greeting customers at the reception when receptionist is off duty and assisting with many ad-hoc situations.
During my time with the firm, I maintained a high level of customer service.
Major accomplishments
- Last summer, my manager was injured and was away for 4 weeks. During that time, not only did I manage the office on my own but I also generated business to the value of $50000 for a tour to the Amazon. When my manager returned, he only had to gather the group together for a final briefing. All other tasks, including financial, logistical and organizational issues were efficiently handled by me in his absence.
- In my first year of employment, I achieved $2000 a month savings by ordering travel brochures only as needed and by negotiating better terms with the graphics company that does our graphics work.
May 1999- April 2000
Administrative assistant – Helen Muriel Department Store
Helen Muriel is the major department store in the country. During my 12 months with the company I assisted the Sydney office Administrator and was praised by management for my high level of customer service. Please, read my supervisor's letter of recommendation.
Major responsibilities
- Liaised with internal staff and external suppliers to ensure almost faultless flow of office supplies to 200 staff in the Sydney offices.
- Administered all incoming and outgoing internal and external mail. Handled a flow of about 500 mail items on a daily basis.
- Provided first line phone support for all office related staff queries and directed the calls to the appropriate departments.
- Helped with accounts receivable and accounts payable in ad-hoc situations. My contribution was either to enter accounting information on the PC or to call late paying customers. I was always accurate with my accounting work and very effective with the customers on the phone.
- Performed general staff duties including filing, kitchen, reception relief. I was happy to assist in any situation.
Major accomplishment
During my second month with the company, I was asked to assist accounts receivable with outstanding customer bills. The request was outside my usual work responsibilities but this was a team effort to collect as much as possible from late paying customers. I was given one week to call 100 late payers to encourage them to pay. I was successful in getting 70 people to pay a total sum of $100000, the highest figure achieved that week. This task was very stressful but I managed to turn around some tough customers.
Education
- 1997 High School Certificate 1996 – 1998 Sydney Business College
- Degree in Business and Languages 1999 – 2000 Australian IT Institute Microsoft Office Studies
Referees: on request